Bodyshop Customer Service Advisor

This is an exciting opportunity for an experienced individual to join our friendly and expanding British standards approved Bodyshop.

Category: Motoring & Automotive Job Vacancies in Swindon
Job Type:

Salary: Salary circa £30k plus incentive/bonus

Hours: Full time - Mon-Fri 8am-5pm & No weekends

• Salary circa £30k plus incentive/bonus
• Full time - Mon-Fri 8am-5pm 
• No weekends 
• Relaxed & Friendly environment 
• Private Health Insurance
• Company Pension

The role:

• Front of house working on reception and will be responsible from initial contact to estimate, repair, handover and aftercare.
• Provide excellent customer service and managing the repair process from start to finish.
• Provide regular progress reports on repair work, via telephone, email, and our management system.
• Duties include answering the phone, preparing job cards/files, and liaising with all departments, customers and work providers to ensure excellent customer satisfaction.
• Co-ordinate allocation of courtesy cars and drivers.
• Updating our management system.
• Take payments & facilitate the handover process.

Key requirements for this role: 

• Be able to work as a team, as you will be working closely with the all departments to ensure a smooth operation
• Provide excellent customer service 
• Excellent communication skills
• Proven organisational skills are a MUST 
• Strong IT Skills (experience using Autoflow system is a benefit) 
• Experience in the Automotive trade or Customer Service 

If you feel like this position is for you.....

Please send your C.V to [email protected]